We generally use Australia Post as they are the most cost effective way of shipping your order to you. For both Domestic and International orders this usually means that we do not have tracking numbers for your parcels. If you would like your package to be trackable please contact us for a quote firstname.lastname@example.org.
We are currently only shipping goods on Mondays, Tuesdays and Fridays. Please be aware that if you live in Australia and you select Express Post say on a Tuesday after 3pm your package will not ship until Friday.
We ship them in good faith but cannot be held responsibile for parcels that become lost in the mail or held up in customs as both of these things are out of our control.
Overseas shipments can sometimes take additional time so please be patient, we ask that you wait a minimum of 21 working days before contacting us to check the date we shipped the package to you.
Import Duty/Customs Duty
We cannot be held responsible for any additional import/customs fees or taxes, customs duty, import tax, handling fees, etc. Please do not ask us to falsify customs forms for you.